Dear m.connect Customer,
We’ve noticed a recurring issue where some customers are not present at their designated pickup location at the scheduled time. This is often due to attempts to locate the vehicle as it approaches, which can unfortunately lead to missed connections and delays.
To help us provide a smooth and timely service, it’s essential that you remain at the location selected during booking. If you are not at the registered address at the agreed pickup time, the driver may be unable to locate you and will proceed to the next scheduled pickup. In such cases, the responsibility for the missed connection rests with the customer.
As a helpful reminder, you can sign up to the m.connect app, which offers real-time location tracking and notifications for your booked service.
Your cooperation is vital in helping us maintain a reliable and efficient service for all our customers.
Thank you for choosing m.connect.
Warm regards,
The m.connect Team
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