Stagecoach 35 Bus Service – Public Summary (May 2026)
Overview
A total of 70 residents responded to the survey on the reliability and quality of the Stagecoach 35 Bus Service. The findings show that while the route is essential for work, education, health appointments, and onward travel, the service is widely viewed as unreliable, overcrowded, and poorly communicated.
Based on 70 public submissions
Key Findings
1. Reliability Issues
- Frequent lateness and cancellations across all times of day.
- Many users report missing work, college, or appointments.
- Live updates on the app are often incorrect or misleading.
Examples from respondents:
- “Numerous times a week the bus is cancelled or late – not reliable.”
- “Tracker showed a bus that was actually out of service.”
2. Overcrowding & Capacity
- Regular overcrowding, especially on services leaving Aberdeen.
- Standing‑room‑only situations reported.
- Limited space for luggage, prams, and mobility aids.
3. Vehicle Suitability
- Strong feedback that long rural journeys require coaches with toilets, not double‑deckers or low‑floor buses.
- Reports of uncomfortable seating, poor temperature control, and condensation.
Resident comment:
- “For an 81‑mile journey we need coaches like we used to have.”
4. Timetable Gaps
- Significant issues with morning and school‑time services.
- Some communities (e.g., Whitehills, Portknockie) face long gaps between buses.
- Requests for half‑hourly services at peak times.
5. Cost Concerns
- Several respondents highlight high fares compared with the central belt.
- Recent price increases described as “a disgrace” for rural travel.
What People Want to See Improved
Top Requests:
- Better timekeeping
- More buses / increased frequency
- Accurate live updates
- Less overcrowding
- Modern, comfortable vehicles with toilets
- Fairer pricing
- Occasional fast services (fewer stops)
Positive Feedback
Despite frustrations, many respondents praised:
- Friendly and helpful drivers
- The importance of the route for rural connectivity
- Recent improvements such as the 5pm Buckie direct service
Conclusion
The 35 Bus Service is vital but unreliable. Residents are asking for a service that:
- Turns up
- Runs on time
- Uses appropriate vehicles for long rural journeys
- Provides accurate information
These findings will support CDCC’s engagement with Stagecoach, Moray Council, and Aberdeenshire Council to advocate for meaningful improvements.
Prepared by Cullen & Deskford Community Council – May 2026
More detailed analysis of results
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